• FAQs

    About Us

    Q: Who is Moonfire Charms?
    A: Established in 2008, Moonfire Charms offers a wide book, TV and movie-inspired jewelry. Cassandra Tan is the brains who runs Moonfire Charms, and is constantly thinking up ideas for new jewelry! Together with a small team, Moonfire Charms aims to satisfy the jewelry needs for all fandom lovers out there!

     

    General

    Q: Where is Moonfire Charms located?
    A: Moonfire Charms is located in North Carolina, USA.

    Q: What currency are the prices listed in?
    A: All prices listed are in United States Dollars (USD).

     

    Ordering and Payment

    Q: Which countries do you ship to?
    A: We accept international orders and ship worldwide!

    Q: How much does shipping cost?
    A: The shipping cost depends on the country and the item weight. Save on shipping when you buy 2 or more items - each additional item is only $1-2 extra in shipping!

    Q: How do I get a shipping quote?
    A: To get an accurate shipping quote, put your item(s) in the cart and key in your shipping address after pressing the “Check out” button. The shipping price will show up before you confirm the order.

    Q: What types of payment do you accept?
    A:  We accept all major credit and debit cards, as well as Paypal. Simply select your preferred payment method after clicking on the "Checkout" button.

    Q: How do I know if my order is confirmed?
    A: Once the order is completed, an Order Confirmation will be sent to your email address provided.

     

    Shipping and Delivery

    Q: How long does it take to ship after my order is placed?
    A: We will ship your order within 2 working days of payment verification. All orders received on Saturday, Sunday or public holidays will be processed on the next business day.

    Q: What shipping methods do you use?
    A: We use USPS First Class mail for standard shipping.

    For express shipping, please contact us with your country location and item(s) for a quote.

    Q: How can I track my order once it is shipped?
    A: Please visit www.usps.com to track your package. Your tracking number will be in the shipping notification sent out once your order is shipped.

    Q: How long will it take for my order to arrive?
    A: For domestic US packages, shipping takes 3-4 working days from date of postage. For international packages, shipping time takes an average of 2-3 weeks. The actual shipping time is entirely dependent on the postal carrier and is out of our control.

    In the event that your order does not arrive after 3 weeks, please contact us and we will follow up on your package.

    Q: What do I need to know about custom clearance?
    A: While it is unlikely, there is a chance you may be subject to import duties and taxes. We are not responsible for any charges incurred.

    Customs policies vary from country to country. To get more information, you should contact your local customs office for further information. 

    Q: There is a problem with my order. What do I do?
    A: Please e-mail us at moonfirecharms@gmail.com with your order number and the issue. In the event of a damaged item, including photos would help expedite in resolving the problem.

     

    Returns and Refunds

    At Moonfire Charms, we are committed to your satisfaction! If you are not 100% satisfied with your purchase, you can return your item(s) for a refund.

    You may return the purchased item(s) within 7 days of your order's arrival date. If you wish to return a product, simply use the Contact Us form to inform us. Please include your name, Order Number and the reason for returning the item(s).

    Only items that are in their original conditions may be returned. Any product that has been used or worn may not be returned. Refunds will be processed within 7 days after the item(s) is received. Please note that we can refund shipping costs only if the return is a result of our error. Otherwise, shipping charges are not refundable.

    FAQs | Moonfire Charms ...