FAQs
General
Q: Where is Moonfire Charms located?
A: We are located in High Point, North Carolina, USA.
Q: What currency are the prices listed in?
A: Prices are in United States Dollars (USD).
Q: What types of payment do you accept?
A: We accept all major credit/debit cards, PayPal and Shop Pay.
Shipping and Delivery
Q: Which countries do you ship to?
A: We ship worldwide! We ship domestically within the United States, including Alaska, Hawaii and U.S. territories. For international orders, we use a courier delivery service such as DHL, UPS and USPS Priority International.
Q: How much does shipping cost?
A: Domestic US Shipping - Rates start from $8. We offer FREE shipping for orders over US$100!
International Shipping - Rates start from $50. To see accurate shipping rates, add item to cart and select check-out for available shipping methods and rates.
Q: How long does it take to ship after my order is placed?
A: We ship your order within 2 working days of payment verification. All orders received on Saturday, Sunday or public holidays will be processed on the next business day.
Q: How can I track my order once it is shipped?
A: Your tracking number will be in the shipping notification sent out once your order is shipped.
Q: How long will it take for my order to arrive?
A: For domestic US packages, shipping takes 3-4 working days from date of postage. For international packages, shipping time takes an average of 2-3 weeks. Actual shipping and delivery times are entirely dependent on the postal carrier. In the event that your order does not arrive after 3 weeks, please contact us and we will follow up on your package.
Q: Do I have to pay customs clearance/tariffs?
A: Customs policies and/or tariffs vary from country to country. We are not responsible for any charges incurred. To get more information, please contact your local customs office.
Q: There is a problem with my order. What do I do?
A: Please e-mail us at info@moonfirecharms.com with your order number and the issue. In the unlikely event of a damaged item, including photos would expedite in resolving the issue.
Custom Orders and Repairs
Q: Do you do custom requests?
A: We do accept custom orders on a case-by-case basis due to limited availability. Please e-mail us at info@moonfirecharms.com with your request to obtain a quote.
Q: Do you do repairs?
A: We only repair items that are purchased from us. We stand behind our work! If your piece needs repair, please contact us at info@moonfirecharms.com and we will evaluate the piece. Repair costs will always be kept to a minimum.
Returns and Refunds
Q: What is your return/refund policy like?
A: We accept returns within 7 days of the order’s arrival date. Please contact us at info@moonfirecharms.com with your order number and reason for return. Once accepted and processed, you will be given a refund for your purchase amount, minus shipping charges. Unless it is a result of our error, all shipping charges are non-refundable.
NOTE: Only items that are in original condition may be returned. Any product that has been used or worn may not be returned. If an item is not in original condition when returned, we are unable to process a refund. Refunds will be processed within 7 days of receipt.